When you're ready to feel confident about your smile, make an appointment at Lorena M. Surber, D.D.S. for all your dental care needs. Our goal is to treat our patients with the respect they deserve, and provide them with a comfortable and safe environment where they will receive the highest quality of dental care available.
We welcome new patients to our practice. Please call our office at 304-343-0361 to schedule an appointment. Once you make an appointment at our office, that time will be reserved for you. If, for some reason, you are unable to keep your scheduled appointment time, please call us with 24 hour notice to reschedule.
What to Bring to your First Appointment
To provide you with prompt dental treatment, please be sure to bring the following items when you visit our practice for your initial visit:
- Insurance Information/Card
- Photo Identification
- Any medical records pertaining to your visit
Please arrive 15 minutes before your scheduled appointment time to fill out necessary paperwork. If you would like to complete your paperwork beforehand, you may print and fill out the appropriate forms found below.
We process most dental insurance plans. Please familiarize yourself with your insurance plan; paying close attention to your benefit maximums, deductibles, and covered percentages. Our staff will prepare all the necessary forms for your dental benefits. However, we remind you that your specific policy is an agreement between you and your insurance company.
Please know that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. We do not render our services on the basis that insurance companies will pay all of our fees. We base our treatment on what is best for you. Your benefits are contracted between your employer and your insurance company.
Payment is expected at the time services are rendered, unless other arrangements have been made. This includes any co-payments or deductibles (amount not covered by your insurance).
For your convenience, our office accepts cash, check, MasterCard, Visa, Discover, American Express & CareCredit.
Below you will find our new patient forms. Feel free to print and complete the forms before your first visit with us. While we do not require that you complete this paperwork prior to visiting our practice, this will save you and our staff time when you come in for your first appointment with us.
- HIPAA Notice of Privacy Practices
- Acknowledgement of Receipt of Notice of Privacy Practices
- Financial Policy Statement
- Medical History