Patient Information
When you choose Lorena M. Surber DDS, PLLC as the dental practice for your family, nothing will hold you back from achieving the healthy and confident smile you deserve. We offer dental care that puts your comfort first, so you no longer need to feel anxious about going to the dentist. With our wide range of cosmetic and general services, we will create a treatment plan that fits in your budget and meets your goals. We work with patients of all ages in Charleston, WV, and the surrounding areas!
We Offer Gentle Dental Care the Entire Family Will Love
Appointments
We are currently accepting new patients. To schedule an appointment, please call our office at
What to Bring to Your First Appointment
Please be sure to bring the following items with you to your dental appointment:
● Insurance Information/Card
● Photo Identification
● Any medical records pertaining to your visit
Please arrive at our office 15 minutes before your scheduled appointment time to fill out paperwork. If you would rather complete this paperwork before your appointment, you may download, print, and fill out the forms below and bring them with you when you visit.
Payment
Payment is expected at the time services are rendered, unless other arrangements have been made. This includes any copayments or deductibles (amount not covered by your insurance).
For your convenience, our office accepts cash, check, MasterCard, Visa, Discover, American Express, and CareCredit.
Insurance
We process most dental insurance plans. Please familiarize yourself with your insurance plan, paying close attention to your benefit maximums, deductibles, and covered percentages. Our staff will prepare all the necessary forms for your dental benefits. However, we remind you that your specific policy is an agreement between you and your insurance company.
Please know that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. We do not render our services on the basis that insurance companies will pay all of our fees. We base our treatment on what is best for you. Your benefits are contracted between your employer and your insurance company.
Forms
Although it is not required, we recommend our patients download, print, and fill out the following forms before their first appointment, so they can save time in the office before seeing Dr. Surber.
Have questions about our office? We welcome you to contact us today at
Monday – Thursday
8:00 AM – 4:00 PM